If you google “qualities of great leaders” or another synonymous phrase, you will come across a plethora of lists from authors, current leaders, professors, etc. of what people who are lucky enough to serve others in leadership roles should and shouldn’t do. I will say; however, that over the years, I have noticed one overarching quality in those leaders who have provided more examples of what one “should” do versus what one “should not."
Being a leader of people is not an easy task. In order to effectively serve others, there is a myriad of intricacies that one must recognize and implement. One quality; however, that I have noticed in leaders who are able to passionately lead a community of people is the ability to see things from points of view other than their own. Whether this means showing true empathy when someone is struggling, stepping into someone else's shoes when sharing news about a change, making an unpopular decision when you know there are few people willing to stand shoulder to shoulder with you, or stepping out of your own bubble to lead a change that you may not even be on board with yourself. Even though many leaders believe they are practicing these skills, remember, it is different to step into someone else’s shoes and actually think about how THEY feel in their shoes than to reflect on how YOU feel in them (Gourguechon, 2017).
Unfortunately, in this day in age, perspective-taking is not an easy task. We live in a partisan society in which people would rather try to prove why their point of view is the “right” one versus taking the time to truly understand someone else’s. A leader, however, who recognizes differences in opinions and is willing to step out of her comfort zone, name that schism for what it is, and find a way to move forward will find it easier to lead through adversity and change than a leader who is not willing to take that step. This act of leadership does not mean that everyone will end up on the same page in peace and harmony, rather that the team may be able to come to a place where they recognize each other’s opinions as different, but valuable in their own right. A leader who can help her team come to this understanding together will experience more success than one who cannot.
Cools, J. M. (2018). How & why you should strive to understand someone else’s point of view: Specifically when you don’t agree. Medium.com. Retrieved on: April 15, 2020.
Gourguechon, P. (2017). Empathy is an essential leadership skill -- And there’s nothing soft about it. Forbes.com. Retrieved on: April 15, 2020.